The Ministry of Human Resources and Emiratisation (MoHRE) has revoked the licence of Oud Al Reem Agency for Domestic Worker Services in Ajman following serious breaches of the Domestic Workers Law.
This action follows comprehensive governance and field inspection reports that identified significant violations of UAE labour regulations.
What Violations Led to the Licence Revocation?
MoHRE confirmed the agency breached multiple provisions of the Domestic Workers Law, its implementing regulations, and related ministerial decisions.
The ministry has initiated legal proceedings against the agency. Local authorities in Ajman have been notified to complete the formal licence revocation procedures.
Agency owners must now regularise the status of all domestic workers under their sponsorship according to MoHRE regulations. They must also settle all fines resulting from the identified violations.
How to Report Domestic Worker Agency Violations
If you have experienced problems with a licensed domestic worker recruitment office, MoHRE encourages reporting through their official channels.
Contact the MoHRE call centre on 600590000 to report negative practices. The ministry has 18 digital services available for employers and workers, including complaint submission options.
The ministry reaffirmed its commitment to regulating the domestic worker sector and safeguarding the rights of employers, agencies, and workers alike.
Why Only Licensed Agencies Should Be Used
MoHRE issued a stark warning to UAE residents: engaging unlicensed parties for domestic worker recruitment may result in legal accountability and pose health and security risks.
Employers should only deal with licensed and accredited recruitment offices listed on the official MoHRE website.
This advice aligns with Article 4(1) of the UAE Domestic Workers Law, which mandates that agencies must obtain work permits from MoHRE to operate legally.
MoHRE Enforcement Statistics: 37 Agencies Penalised in H1 2025
The Oud Al Reem case is not isolated. MoHRE’s regulatory efforts resulted in penalties against 37 domestic worker recruitment agencies during the first half of 2025.
A total of 107 violations were recorded across these agencies during the same period.
This enforcement action follows a similar crackdown in January 2025, when MoHRE took legal action against 14 agencies for 22 violations—predominantly for failing to refund recruitment fees within the mandatory two-week period following a domestic worker’s return or absence.
Standards in the UAE Domestic Worker Market
The ministry emphasised that the domestic worker services market in the UAE operates according to high standards of governance and humanitarian principles.
MoHRE commended compliant recruitment offices for their role in supporting labour market stability and sustainable economic growth.
The Wage Protection System has expanded to cover certain categories of domestic workers, demonstrating the government’s commitment to financial transparency and worker protection across all sectors.
Key Takeaway
MoHRE’s licence revocation of Oud Al Reem Agency signals the UAE’s zero-tolerance approach to domestic worker law violations. With 37 agencies penalised and 107 violations recorded in H1 2025, employers should verify agency credentials through official MoHRE channels before engaging any recruitment services.
FAQs
How can I check if a domestic worker agency is licensed in the UAE?
Visit the official MoHRE website at http://www.mohre.gov.ae to access the list of licensed and accredited domestic worker recruitment agencies. Only engage with agencies appearing on this official register.
What should I do if my domestic worker agency violates UAE law?
Report violations to MoHRE by calling their call centre on 600590000. You can also report issues anonymously through the ministry’s digital platforms. The ministry investigates complaints and takes appropriate legal and administrative action.
What penalties do domestic worker agencies face for violations?
Agencies face graduated penalties based on violation severity. These range from administrative fines to complete licence revocation, as demonstrated in the Oud Al Reem case. Severe infractions involving multiple breaches of the Domestic Workers Law can result in permanent closure.
What happens to domestic workers when an agency loses its licence?
Agency owners must regularise the status of all domestic workers under their sponsorship according to MoHRE regulations. This typically involves transferring sponsorship or arranging proper documentation for workers to continue legal employment in the UAE.
How many domestic worker agencies has MoHRE penalised in 2025?
MoHRE penalised 37 domestic worker recruitment agencies during the first half of 2025, recording 107 total violations. This demonstrates the ministry’s active monitoring and enforcement approach to maintain industry standards.
JobXDubai 
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