What’s the best way to file a confidential salary complaint in the UAE?
Employees in the UAE can file salary complaints anonymously using MOHRE’s ‘My Salary Complaint’ service. This process protects your identity while ensuring your employer is investigated for unpaid or delayed wages.
If your salary is unpaid or regularly delayed in the UAE, you don’t have to risk your job to take action. The Ministry of Human Resources and Emiratisation (MOHRE) allows employees to report wage violations without revealing their identity.
How does MOHRE’s ‘My Salary Complaint’ service work?
Direct answer:
‘My Salary Complaint’ is an anonymous reporting service by MOHRE. When you submit a salary complaint, your employer won’t know your identity. The ministry investigates the issue confidentially and updates you on the outcome.
Detailed process:
- Eligibility:
- Valid Emirates ID
- Know your labour card number
- No ongoing labour complaints or court cases
- How to file:
- Open the MOHRE app or website.
- Enter your details (passport number, name, nationality, date of birth).
- Confirm your identity via OTP sent by SMS or email (not required on the MOHRE app).
- Submit your complaint.
- MOHRE reviews and, if valid, passes your case to the Labour Inspection Department.
- Your employer is investigated, but your name remains confidential.
- You are notified of the outcome, usually within 14 days.
You can track your complaint status using the MOHRE app, website, WhatsApp (600590000), or by calling 80084.
What evidence should you gather for an anonymous salary complaint?
Direct answer:
Collect supporting documents like bank statements, your employment contract, and any communication with your employer about unpaid wages. These increase the chances of a successful complaint.
Supporting evidence includes:
- Bank statements or screenshots of missed salary payments
- Your employment contract or offer letter
- WhatsApp or email messages about your pay
What if you work in a UAE free zone?
Employees in free zones need to start with their zone’s mediation office. If the issue isn’t resolved, you’ll receive a No Objection Certificate (NOC) to take your case to court. Free zone authorities cannot enforce decisions, but they can help mediate.
FAQ: Anonymous salary complaints in the UAE
How long does the MOHRE complaint process take?
Most cases are reviewed and resolved within 14 days.
Will my employer know I filed a complaint?
No. MOHRE keeps your identity confidential throughout the investigation.
Can I file if I already have a labour case open?
No. The ‘My Salary Complaint’ service is for employees without pending cases.
What contact options are available for complaints?
MOHRE app, website, WhatsApp (600590000), or call centre (80084).
What if I work in a free zone and my salary isn’t paid?
Report first to the free zone’s mediation office. If unresolved, obtain an NOC to take your case to court.
Key Takeaway:
UAE employees can safely report unpaid salaries to MOHRE using the anonymous ‘My Salary Complaint’ service, keeping their identity confidential while seeking fair pay.
JobXDubai 
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