Dubai’s Roads and Transport Authority (RTA) has reported a significant boost in digital revenue and transactions for 2023, showcasing the emirate’s rapid digital transformation in public transportation services.
Key Highlights:
- Total digital revenue: Dh3.7 billion (16.8% growth from 2022)
- Digital transactions: 821 million
- Smart app transactions: 15.29 million (29% increase)
- Registered users on digital channels: 1.404 million (20% growth)
- App installations: 3.056 million
RTA’s Digital Innovations in 2023:
- Updated RTA Dubai App:
- Unified platform for all services
- AI-powered parking prediction for 190,000 locations
- NFC-based nol top-up service
- Upgraded Mahboob Chatbot:
- Powered by ChatGPT technology
- Enhanced user data protection
- New Smart Kiosks:
- 30 kiosks across 21 locations
- Generated over Dh309 million (12% increase from 2022)
- S’hail App Enhancements:
- New features for bicycles, e-scooters, and taxis
- 18 million journeys planned through the app
- Dubai Drive App Updates:
- Vehicle plate transfer service added
- UAE Pass integration for seamless login
New Services and Initiatives:
- 63 new services launched under the 360 Services initiative
- Integration with Dubai Now app for improved user experience
- 11 services developed for the Emirati Package
Mattar Al Tayer, Director-General and Chairman of RTA, emphasized the authority’s commitment to digital transformation and providing integrated, proactive services to enhance Dubai’s digital quality of life.
With a real-time happiness indicator surpassing 95% across RTA’s apps (a 2% improvement from 2022), these digital advancements are clearly resonating with Dubai’s residents and visitors alike.
As RTA continues to innovate and expand its digital offerings, users can expect even more convenient and efficient transportation services in the coming years, further cementing Dubai’s position as a global leader in smart city initiatives.
JobXDubai 
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