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UAE-based telco e& has announced plans to open a new contact centre in Riyadh, Saudi Arabia, generating 1,500 job opportunities in the process. This move aligns with Saudi Arabia’s Vision 2030, contributing significantly to the local economy.

The new Contact and Customer Experience Centre is designed to provide exceptional customer experiences, leveraging the latest communication technologies, NOC control, and high-readiness data centres that comply with the Kingdom’s cybersecurity requirements.

A New Era of Customer Experience
The centre will be staffed by experts in customer experience and contact centre management, boasting technical and practical certifications in quality management, customer experience, and beneficiary experience.

“We are thrilled to announce the launch of the new Contact and Customer Experience Centre, supporting the digital transformation journey of the Kingdom’s government and private entities, providing them with completely new digital experiences,” said Tariq Al Anqari, CEO of e& enterprise.

Supporting Saudization and Digital Ambitions
e& enterprise is committed to Saudization and the professional development of local talents, contributing to achieving the digital ambitions and goals of the Kingdom’s 2030 Vision. The new facility will focus on creating a suitable environment for national competencies and promoting investment in the business outsourcing sector, call centres, and control.

About e& enterprise
e& enterprise began its operations in Saudi Arabia in 2020 and has since expanded by acquiring several regional and local companies. The company serves customers in five different sectors: cybersecurity, Internet of Things (IoT), cloud computing, customer experience and call centres, and financial technology.